At SuperCatch.com, we strive to ensure complete customer satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward return process for both domestic and international customers.
Domestic Returns (United States)
Accept Returns:
Yes, we accept returns for all eligible items.
Return Window:
Returns must be initiated within 30 days from the delivery date. This return window ensures that you have ample time to evaluate your purchase and decide if it meets your expectations.
Return Method:
All returns must be sent by mail. This method allows us to efficiently manage and process your returns.
Item Condition:
Items must be in new condition, which includes being in their original, unopened packaging. This ensures that all returned products are in resalable condition.
Restocking Fee:
We do not charge any restocking fees for returns. Our goal is to make the return process as hassle-free as possible for our customers.
Return Reason and Fees:
- Customer Responsibility (Remorse): If you decide to return an item due to a change of mind or any other reason that is not related to a defect or error on our part, the cost of return shipping will be your responsibility.
- Cost of Return Shipping (Defective): If the return is due to a defective item or an error on our part, we will cover the cost of return shipping. Please contact our customer service team for a prepaid return label in such cases.
How to Initiate a Return:
- Contact Us:
Begin by contacting us through our contact page or by submitting a return request via the ‘My Account’ page on our website. - Prepare the Return Form:
Print the provided return form and fill in the required information. If you do not have access to a printer, you can handwrite the necessary details on a piece of paper and include it in the return package. - Include the Return Form:
Place the completed return form inside the box with the item you are returning. This helps us quickly identify your order and process your return efficiently. - Ship Your Return:
Ship the package to the address provided by our customer service team. Be sure to keep your tracking number until we confirm receipt of the package. This allows you to track the return and ensure it reaches us safely. - Processing the Return:
Once we receive your return, we will process your request for a store credit or an exchange. Returns sent without the required information may experience delays. If we cannot locate your order/account, we will not be able to process the return.
We are committed to providing a seamless return experience. If you have any questions or concerns regarding our return policy, please submit your inquiry by visiting our contact page.
International Returns
Countries:
We accept returns from a wide range of countries, including but not limited to Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, China, Colombia, and many others.
Accept Returns:
Yes, we accept returns for all eligible items.
Return Window:
Returns must be initiated within 30 days from the delivery date. This return window ensures that you have ample time to evaluate your purchase and decide if it meets your expectations.
Return Method:
All returns must be sent by mail. This method allows us to efficiently manage and process your returns.
Item Condition:
Items must be in new condition, which includes being in their original, unopened packaging. This ensures that all returned products are in resalable condition.
Restocking Fee:
We do not charge any restocking fees for returns. Our goal is to make the return process as hassle-free as possible for our customers.
Return Reason and Fees:
- Customer Responsibility (Remorse): If you decide to return an item due to a change of mind or any other reason that is not related to a defect or error on our part, the cost of return shipping will be your responsibility.
- Customer Responsibility (Defective): If the return is due to a defective item, the cost of return shipping will still be your responsibility. However, please contact our customer service team for further assistance.
How to Initiate a Return:
- Contact Us:
Begin by contacting us through our contact page or by submitting a return request via the ‘My Account’ page on our website. - Prepare the Return Form:
Print the provided return form and fill in the required information. If you do not have access to a printer, you can handwrite the necessary details on a piece of paper and include it in the return package. - Include the Return Form:
Place the completed return form inside the box with the item you are returning. This helps us quickly identify your order and process your return efficiently. - Ship Your Return:
Ship the package to the address provided by our customer service team. Be sure to keep your tracking number until we confirm receipt of the package. This allows you to track the return and ensure it reaches us safely. - Processing the Return:
Once we receive your return, we will process your request for a store credit or an exchange. Returns sent without the required information may experience delays. If we cannot locate your order/account, we will not be able to process the return.
We are committed to providing a seamless return experience for our international customers. If you have any questions or concerns regarding our international return policy, please submit your inquiry by visiting our contact page.