Frequently Asked Questions

SuperCatch is a comprehensive multi-vendor trading card marketplace that combines the best features of CollX, TCG Player, and eBay. We offer AI-powered card recognition, collection management, authentication services, and multi-platform syndication capabilities for both buyers and sellers.

You can create an account by clicking 'Sign Up' in the top navigation. We support email registration as well as social login through Google, Facebook, and other providers. Creating an account is free and gives you access to buying, collection tracking, and wishlist features.

SuperCatch supports all major collectible categories: Sports Cards (Baseball, Basketball, Football, Hockey, etc.), Trading Card Games (Magic: The Gathering, Pokemon, Yu-Gi-Oh), Video Games, Non-Sports Cards (Entertainment, Political, Historical), Autographs, and Event Tickets.

Creating an account and browsing is completely free. Buyers pay no fees - you only pay the listed price plus any shipping costs set by the seller. Sellers pay a small commission only when items sell successfully.

We use a multi-layered authentication system: AI-powered card recognition, admin approval for all listings, support for graded cards (PSA, BGS, CGC, SGC), seller verification, and a comprehensive dispute resolution process. All listings go through our quality control process before going live.

Yes! SuperCatch is fully responsive and works great on mobile devices. We also have plans for dedicated mobile apps in the future. You can buy, sell, and manage your collection from any device.

SuperCatch offers unique features like AI-powered card recognition for easy listing creation, comprehensive collection management tools, multi-platform syndication (eBay, Amazon, TCG Player), advanced search and filtering, and a focus on authentication and quality control.

You can reach our support team through the Contact page, email us directly, or use the help chat feature. We typically respond within 24 hours and provide support for account issues, transaction problems, and general questions.

Use our advanced search feature to find cards by player name, set/series, year, brand, card number, or condition. You can also browse by category (Sports Cards, TCG, etc.) and use filters for price range, grading company, and seller location.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through our encrypted payment system.

No! Buyers pay zero fees on SuperCatch. You only pay the item price plus any shipping costs set by the seller. There are no processing fees, buyer premiums, or hidden charges.

Look for verification badges on listings, check if the card is graded by reputable companies (PSA, BGS, CGC, SGC), review seller ratings and feedback, and check our authentication details. All listings go through our admin approval process before going live.

We have a comprehensive buyer protection policy. Contact us within 48 hours of delivery with photos of the item. We'll work with the seller to resolve the issue, and if necessary, provide a full refund or replacement.

Currently, most listings are fixed-price, but some sellers may accept offers. Look for the 'Make Offer' button on eligible listings. We're working on expanding our auction and negotiation features.

Click 'Become a Seller' and complete our seller verification process. You'll need to provide basic information, verify your identity, and agree to our seller terms. Once approved, you can start listing cards immediately.

Upload photos of your cards and our AI system will automatically identify them, including details like player name, year, brand, series, and card number. You can review and edit the information before creating listings. This makes listing cards much faster and more accurate.

Sellers pay a competitive commission only when items sell successfully. There are no listing fees, monthly fees, or upfront costs. You only pay when you make money, making it risk-free to start selling.

As a seller, you set your own shipping costs and policies. You can offer free shipping (built into your item price), flat rate shipping, or calculated shipping based on buyer location. You have full control over your shipping terms.

We support all major grading companies including PSA, BGS (Beckett), CGC, SGC, WATA (for video games), VGA (for video games), and others. Each grading company has different scales and specialties.

When creating a listing, select the grading company and enter the specific grade. Include clear photos of the entire graded slab showing the label. Our system will automatically format the listing with proper grading information.

Absolutely! You can sell ungraded cards by specifying their condition (Mint, Near Mint, Excellent, Very Good, Good, Fair, Poor). Many collectors prefer ungraded cards, especially for vintage or lower-value items.

Individual sellers set their own shipping costs and policies. SuperCatch doesn't control shipping rates - each seller determines their shipping terms, including costs, methods, and delivery timeframes.

Sellers are required to follow professional packaging standards: individual cards in penny sleeves and toploaders, wrapped in bubble wrap, placed in rigid cardboard mailers with 'Do Not Bend' labels. Graded cards receive extra protection.

Shipping timeframes vary by seller, but most ship within 1-2 business days. Check the individual listing or seller's profile for their specific shipping policy. You'll receive tracking information once the item ships.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted systems.

No! Buyers pay zero fees on SuperCatch. You only pay the item price plus any shipping costs set by the seller. There are no processing fees, buyer premiums, or hidden charges.

Sellers pay a competitive commission only when items sell successfully. There are no listing fees, monthly fees, or upfront costs. You only pay when you make money, making it risk-free to start selling.