Frequently Asked Questions
Find answers to common questions about buying, selling, and using SuperCatch's trading card marketplace.
Can't find what you're looking for? Contact our support team and we'll help you out. We typically respond within 24 hours.
Getting Started
8 questions
Buying Cards
12 questions
Selling Cards
15 questions
Authentication & Grading
10 questions
Shipping & Delivery
9 questions
Payments & Fees
7 questions
Getting Started
What is SuperCatch?
How do I create an account?
What types of cards can I find on SuperCatch?
Is SuperCatch free to use?
How does SuperCatch ensure card authenticity?
Can I use SuperCatch on mobile?
What makes SuperCatch different from other marketplaces?
How do I contact customer support?
Buying Cards
How do I search for specific cards?
What payment methods do you accept?
Are there any buyer fees?
How do I know if a card is authentic?
What if I receive a card that doesn't match the description?
Can I make offers on cards?
How do I track my order?
What is your return policy?
Can I buy multiple items from the same seller?
Do you offer buyer protection?
How do I add cards to my wishlist?
Can I see a card's price history?
Selling Cards
How do I become a seller?
How does the AI card recognition work?
What fees do sellers pay?
How do I set shipping costs?
What happens after I list a card?
Can I edit my listings after they're live?
How do I handle graded cards?
What photos should I include?
How do I price my cards competitively?
Can I sell cards in bulk or as lots?
How do I get paid?
What if a buyer disputes a purchase?
Can I syndicate my listings to other platforms?
How do I manage inventory across multiple platforms?
What are the seller requirements?
Authentication & Grading
What grading companies do you support?
How do I list a graded card?
What's the difference between PSA and BGS grading?
Can I sell ungraded cards?
How does SuperCatch verify authenticity?
What if I suspect a card is fake?
Do you offer authentication services?
How do I handle autographed cards?
What about dual-graded cards?
How do I report condition accurately?
Shipping & Delivery
Who sets shipping costs?
How are cards packaged for shipping?
When will my order ship?
Can I combine shipping from the same seller?
Do you ship internationally?
What if my package is lost or damaged?
How do I track my shipment?
What shipping methods are available?
Are there any shipping restrictions?
Payments & Fees
What payment methods are accepted?
Are there any buyer fees?
What fees do sellers pay?
When do sellers get paid?
Is my payment information secure?
Can I get a refund?
Do you offer payment plans?
Still Have Questions?
Our customer support team is here to help with any questions not covered in our FAQ. We're committed to providing excellent service and support.