Question 1

How does the AI card recognition work?

Accepted Answer

How the recognition pipeline identifies cards and returns reviewable details

Question 2

What if there's a problem with my order?

Accepted Answer

What you can report and how SuperCatch reviews order problems

Question 3

How do I search for specific cards?

Accepted Answer

How to use search, filters, and visual search to narrow listings

Question 4

Can I negotiate prices with sellers?

Accepted Answer

Why listings are fixed-price and how to catch a price drop instead

Question 5

Understanding card conditions and grading

Accepted Answer

How raw card conditions and grading scales affect buying decisions

Question 6

How to spot fake or counterfeit cards

Accepted Answer

How to review listings for counterfeit warning signs before you buy

Question 7

Adding items to your wishlist

Accepted Answer

Save cards you want and get notified of price changes

Question 8

Checkout and payment process

Accepted Answer

What to expect during checkout, payment, and order confirmation

Question 9

Tracking your orders

Accepted Answer

How to monitor your purchases from checkout to delivery

Question 10

Leaving feedback and reviews

Accepted Answer

How to rate your buying experience and help the community

Question 11

Getting started as a seller

Accepted Answer

What you need to set up your seller account and publish your first listing

Question 12

Why do listings need admin approval?

Accepted Answer

Why listings are reviewed before they go live

Question 13

Taking clear photos of your cards

Accepted Answer

Photo guidance that helps buyers review listings more clearly

Question 14

Pricing your cards to sell

Accepted Answer

How to price cards using market context and listing performance

Question 15

When do I get paid after a sale?

Accepted Answer

What to expect from payout timing after a sale

Question 16

Shipping best practices for sellers

Accepted Answer

How to package and ship cards safely

Question 17

Managing your inventory

Accepted Answer

Tools and tips for organizing listings, imports, and review workflows

Question 18

Handling returns and refunds as a seller

Accepted Answer

Your obligations and options when buyers request returns

Question 19

Understanding import history and queued jobs

Accepted Answer

How queued imports, job status updates, and created-listings review work after an import starts

Question 20

Building your seller reputation

Accepted Answer

How seller reviews, badges, and service quality affect reputation