Return acceptance, timing and shipping costs follow the seller’s store policy. We can also help with items that are wrong, damaged or not as described.
Each seller chooses whether to accept returns and how long the return window lasts. Check the seller’s store policies and your order details.
The seller’s configured policy states who pays for an eligible return. Follow the return instructions before shipping.
The seller reviews the returned item before an approved refund is issued to the original payment method.
These are the core expectations for timing, condition, shipping, and refund handling.
Return acceptance and the return window come from the seller’s store settings.
Retain packaging, grading cases and authentication materials for the seller’s review.
Return shipping may be buyer-paid or seller-paid, as shown in the seller’s policy.
Report an item that is wrong, damaged or not as described even if the seller does not accept standard returns.
Follow these steps to start, ship, and complete a return.
Check the seller’s return policy before requesting a return.
Wait for approval and confirm the shipping arrangements.
The seller checks the returned item against the approved request.
Approved refunds go to the original payment method.
Standard returns depend on the seller’s policy. Problems with an incorrect, damaged or misrepresented item can still be reported for help.
✓ Items in Original Condition
✓ All Original Packaging Included
✓ Authentication Certificates Intact
✓ Within the seller’s return window
✓ Item Not as Described
✓ Damaged During Shipping
✓ Wrong Item Received
✗ Items Damaged by Buyer
✗ Missing Original Packaging
✗ Grading Cases Opened or Damaged
✗ Outside the seller’s standard return window
✗ Items Altered or Modified
✗ Digital Products
✗ Custom or Personalized Items
Return Inspection
The seller reviews the returned item before completing an approved return. Keep your packaging and authentication materials, and follow the instructions for your order.Find answers to common return and refund questions.
Our customer support team is here to help you with any return questions or issues.