Returns & Refunds
Return acceptance, timing and shipping costs follow the seller’s store policy. We can also help with items that are wrong, damaged or not as described.
Return Window
Seller Policy
Each seller chooses whether to accept returns and how long the return window lasts. Check the seller’s store policies and your order details.
Return Shipping
Buyer or Seller
The seller’s configured policy states who pays for an eligible return. Follow the return instructions before shipping.
Refund Process
Review, Then Refund
The seller reviews the returned item before an approved refund is issued to the original payment method.
Return Policy Highlights
These are the core expectations for timing, condition, shipping, and refund handling.
Seller Return Policy
Return acceptance and the return window come from the seller’s store settings.
Keep the Item in Its Received Condition
Retain packaging, grading cases and authentication materials for the seller’s review.
Check Who Pays for Shipping
Return shipping may be buyer-paid or seller-paid, as shown in the seller’s policy.
Help with Order Problems
Report an item that is wrong, damaged or not as described even if the seller does not accept standard returns.
How to Return an Item
Follow these steps to start, ship, and complete a return.
Check Your Order
Check the seller’s return policy before requesting a return.
Follow the Return Instructions
Wait for approval and confirm the shipping arrangements.
Seller Inspection
The seller checks the returned item against the approved request.
Approved Refund
Approved refunds go to the original payment method.
Return Conditions
Standard returns depend on the seller’s policy. Problems with an incorrect, damaged or misrepresented item can still be reported for help.
For an Eligible Return
✓ Items in Original Condition
✓ All Original Packaging Included
✓ Authentication Certificates Intact
✓ Within the seller’s return window
✓ Item Not as Described
✓ Damaged During Shipping
✓ Wrong Item Received
Not Eligible for Return
✗ Items Damaged by Buyer
✗ Missing Original Packaging
✗ Grading Cases Opened or Damaged
✗ Outside the seller’s standard return window
✗ Items Altered or Modified
✗ Digital Products
✗ Custom or Personalized Items
Return Inspection
The seller reviews the returned item before completing an approved return. Keep your packaging and authentication materials, and follow the instructions for your order.Frequently Asked Questions
Find answers to common return and refund questions.
Need help with a return?
Our customer support team is here to help you with any return questions or issues.