Trust & Safety
Your security is our priority. We've built comprehensive safeguards to ensure every transaction on SuperCatch is safe, secure, and trustworthy.
99.9% Safe Transaction Rate: Over 500,000 successful transactions with industry-leading security.
How We Keep You Safe
Seller Verification - SuperCatch Trading Card Marketplace
All sellers undergo identity verification and background checks
- Government ID verification required
- Address and phone confirmation
- Business license verification for dealers
- Ongoing performance monitoring
AI-Powered Fraud Detection
Advanced algorithms detect suspicious activity in real-time
- Pattern recognition for fraudulent listings
- Automated duplicate detection
- Suspicious behavior flagging
- Real-time transaction monitoring
Expert Review Process
Every listing is reviewed by our expert team before going live
- Card authenticity verification
- Condition accuracy checks
- Price reasonableness review
- Image quality standards
Secure Payments
Bank-level encryption and secure payment processing
- PCI DSS compliant payment processing
- Encrypted data transmission
- Secure escrow for high-value items
- Fraud protection on all transactions
Protection Programs
Buyer Protection
Coverage: Up to $10,000Comprehensive protection for every purchase
- Item not as described protection
- Non-delivery protection
- Damage in transit coverage
- Authenticity guarantee
- Full refund or replacement
- Free return shipping
Seller Protection
Coverage: Full transaction valueSafeguards against fraudulent buyers and chargebacks
- Chargeback protection
- Fraudulent buyer screening
- Shipping protection
- Payment guarantee
- Legal support for disputes
- Fast resolution process
Policies & Guidelines
Prohibited Items
- Counterfeit or fake cards
- Stolen merchandise
- Cards with altered conditions
- Reproductions sold as originals
- Items with copyright violations
Seller Requirements
- Accurate item descriptions
- High-quality, unedited photos
- Honest condition reporting
- Professional packaging standards
- Timely shipping and communication
Buyer Guidelines
- Read item descriptions carefully
- Ask questions before purchasing
- Report issues within 3 days of delivery
- Provide clear evidence for disputes
- Follow return procedures if needed
Dispute Resolution Process
If something goes wrong, we're here to help resolve it quickly and fairly
Report Issue
Contact us within 3 days of delivery with details and photos
Investigation
Our team reviews the case and contacts both parties
Resolution
We work to find a fair solution, including refunds or returns
Follow-up
We ensure the resolution is completed to everyone's satisfaction
Safety FAQ
How do you verify seller authenticity?
What happens if I receive a counterfeit card?
How secure are my payment details?
What if my package is lost or damaged in shipping?
How do you prevent duplicate listings?
Need Immediate Help?
If you're experiencing fraud, security issues, or urgent safety concerns
Available 24/7 for urgent safety and security issues