Shipping Information
Learn how shipping works on SuperCatch. Individual sellers set their own shipping costs, methods, and delivery policies.
Shipping Model
Seller-Managed
Each seller sets costs, handling times, and delivery methods for their own listings.
Tracking
Usually Included
Most marketplace shipments include tracking details after the order ships.
Support Path
Seller First, SuperCatch Backup
Start with the seller for shipment updates, then contact support if the issue is unresolved.
Shipping Basics
The marketplace shipping flow is seller-managed, with SuperCatch stepping in when a shipment issue needs mediation.
Seller-Managed Shipping
Each seller handles packaging and shipping for their listings
Buyer Protection
SuperCatch mediates if orders arrive damaged or don't arrive
Tracking Available
Most sellers provide tracking numbers for all orders
Secure Packaging
Sellers follow trading card industry packaging standards
Frequently Asked Questions
Find answers to common shipping questions for marketplace orders.
Still have questions?
Our support team can help with shipping policies, tracking, and order-delivery questions.
