When a refund is issued, here's what to expect.
Refund Reasons
Order cancelled before shippingItem not as describedItem not receivedOrder-problem case resolved in the buyer's favorMutual agreement with sellerRefund Timeline
**Processing:** 1-3 business days**Credit Card:** 5-10 business days to appear**PayPal:** 3-5 business daysRefund Methods
Refunds go back to original payment method:
Card payment → Card refundPayPal → PayPal refundPartial Refunds
Available for minor issuesNegotiated between buyer and sellerMust be agreed upon by both partiesProcessed same as full refundsShipping Refunds
Original shipping: Refunded if seller's faultReturn shipping: Depends on return reasonSeller error: Seller pays return shippingBuyer's remorse: Buyer pays return shippingTracking Your Refund
Go to Orders > Select OrderView refund statusSee expected completion dateContact support if delayedRefund Not Received?
Check all payment methodsAllow full processing timeContact your bank/PayPalReach out to SuperCatch support