Payment holds can delay access to funds while SuperCatch verifies delivery, account status, or dispute activity.
Why Payments Are Held
Delivery Hold
3 business day hold after delivery is confirmed for most sales7 business days for new sellers (store under 30 days old or fewer than 5 completed orders) and for high-value orders ($500 or more)Allows buyer inspection timeAutomatic release into your available balance if no issuesYour Payouts page shows the applicable hold for each pending itemDispute Hold
Buyer opened a caseHeld until resolutionReleased to appropriate partyMay take 5-10 business daysChecking Hold Status
Go to Seller Dashboard → PayoutsView "Pending" balanceClick for hold detailsSee expected release dateDisputing a Hold
If you believe a hold is incorrect:
Contact support with detailsProvide relevant documentationSupport review generally begins within 24 hours