When a buyer files a dispute or chargeback, SuperCatch updates your order and payout status while the claim is reviewed.
A dispute occurs when a buyer contacts PayPal or their bank to contest a transaction. Common reasons include:
A chargeback is when a buyer contacts their bank directly. These are more serious than PayPal disputes.
When a dispute is filed:
While the dispute is active:
You have a limited time to respond:
- Tracking information
- Delivery confirmation
- Photos of item before shipping
- Communication with buyer
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