How are disputes resolved?
When a buyer and seller cannot resolve an issue directly, SuperCatch reviews the dispute using messages, tracking, photos, and listing details.
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Before Opening a Dispute:
Opening a Dispute:
Dispute Types:
The Resolution Process:
Step 1: Review (24-48 hours)
Step 2: Mediation (2-3 days)
Step 3: Decision (if needed)
Evidence That Helps:
Possible Outcomes:
Appeals:
How to identify and report suspicious activity
What buyer protection covers and how to file a claim
Contact support if you still need help after reviewing this article.
