What if my package is lost or damaged?
Use these steps when tracking stops updating, a package arrives damaged, or delivery is marked complete but the item is missing.
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Package Shows Delivered But Not Received:
Package Damaged in Transit:
Package Lost (No Tracking Updates):
Filing Insurance Claims:
USPS:
Opening a Case on SuperCatch:
Prevention Tips:
Which shipping services to use for different order values and delivery needs
What buyer protection covers and how to file a claim
Contact support if you still need help after reviewing this article.
