Documentation
Frequently Asked Questions
Find answers to common questions about buying, selling, and using SuperCatch.
Buying
How do I know if a card is authentic?
All graded cards (PSA, BGS, CGC, SGC) are authenticated by the grading company. For raw cards, we recommend buying from sellers with high ratings and reviewing the card images carefully. If you receive a card that appears counterfeit, contact us immediately for buyer protection.
What payment methods do you accept?
We accept PayPal and major credit cards (Visa, Mastercard, American Express, Discover). All payments are processed securely through our payment partners.
Can I return a card if I'm not satisfied?
Return policies vary by seller. Check the seller's return policy on the listing page before purchasing. If a card doesn't match the description or arrives damaged, you're covered by our buyer protection.
How long does shipping take?
Shipping times depend on the seller's location and shipping method. Most domestic orders arrive within 3-7 business days. Check the estimated delivery time on each listing.
Can I make an offer below the listed price?
Some sellers accept offers. Look for the 'Make Offer' button on listings. If it's not available, the seller has set a fixed price.
Selling
How much does it cost to sell on SuperCatch?
Listing is free. We charge a 10% commission on successful sales, which includes payment processing. There are no monthly fees or hidden charges.
How do I get paid?
Payments are processed through PayPal. After a sale, funds are held for 3 days (for new sellers) or released immediately (for established sellers). You can withdraw to your bank account from PayPal.
How does the AI card recognition work?
When you upload card images, our AI analyzes them to identify the player, year, brand, series, and other details. It uses a 3-step process: database matching, OCR text extraction, and AI vision. You can always edit the detected information.
How long does listing approval take?
Most listings are approved within a few hours. Complex listings or new sellers may take up to 24 hours. You'll receive an email when your listing is approved.
Can I import my existing inventory?
Yes! We support WooCommerce integration and CSV import. Go to Store Settings → Integrations to connect your existing store or upload a spreadsheet.
Shipping
How should I package cards for shipping?
Raw cards should be placed in a penny sleeve, then a top loader, sealed with painter's tape. Use a bubble mailer or small box with padding. Graded cards should be wrapped in bubble wrap. See our full shipping guide for details.
Do I need to add insurance?
We recommend insurance for cards worth $50 or more. USPS First Class includes up to $50 coverage. For higher values, add additional insurance through your carrier.
What if a package is lost or damaged?
If you purchased insurance, file a claim with the carrier. For buyer protection claims, contact us with your order details and we'll help resolve the issue.
Do you ship internationally?
International shipping depends on the seller. Check the listing for shipping options. International buyers may be responsible for customs duties and taxes.
Account & Security
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email. You'll receive a link to reset your password. If you don't receive the email, check your spam folder.
Is my payment information secure?
Yes. We never store your full credit card number. All payments are processed through secure, PCI-compliant payment processors (PayPal, Stripe).
How do I delete my account?
Go to Account Settings → Privacy → Delete Account. Note that this action is permanent and cannot be undone. Any active listings or pending orders must be resolved first.
How do I report a suspicious listing or user?
Click the 'Report' button on any listing or user profile. Our team reviews all reports within 24 hours. You can also contact support directly.
Grading & Condition
What's the difference between PSA, BGS, CGC, and SGC?
All are reputable grading companies. PSA is the most recognized for sports cards. BGS provides detailed subgrades. CGC is popular for TCG cards. SGC is known for vintage cards. See our grading guide for detailed comparisons.
Should I buy raw or graded cards?
It depends on your goals. Graded cards are authenticated and protected, commanding premium prices. Raw cards are cheaper but condition is subjective. For high-value cards, graded is generally safer.
What does 'NM' or 'Mint' mean for raw cards?
These are condition descriptions. Mint means near-perfect. NM (Near Mint) has minor imperfections. EX (Excellent) shows light wear. Condition significantly affects value. See our grading guide for full definitions.
Still have questions?
Our support team is here to help. Get in touch and we'll respond within 24 hours.